We only know one method to improve:: always keep the customer at the center of all our processes.
Our experience has made us develop a working method based on:
1. Analysis and diagnosis
As a strategic part for the success of a project, we carry out an analysis of the objectives to be achieved, as well as the diagnosis of the starting point (initial briefing). For this, knowledge of the client’s needs is essential.
2. Definition and strategy
Our team, together with the client, defines both the project and the best strategy for its development..
3. Goal Setting
Prior to the start of the service, and in order to measure and/or evaluate the progress of the action, we define the KPIs that will guide the project. The objective of these is to be able to work in one direction and have the ability to act in the event of any deviation..
4. Operational plan and training
Whether the launch of the project is a success will be determined by each and every one of the departments involved in it being aligned at the time of its start. As a fundamental point, both initial training and continuing training are key to service quality.
5. Results measurement
The daily evaluation of the results obtained will allow us to work on the action/reaction, in order to achieve the set objectives.
6. Continuous improvement
The service approach is based on the search for opportunities on a daily basis, working to achieve growth aligned with the successes of our clients.