En IBERIAN GLOBAL SERVICES manages the processes that do not constitute a part in your core business, allowing you to focus efforts on the income-generating activities. We are the external department of your company.
Task Force
We build up a commercial team for you, adaptable in time and shape to your needs.
InHouse
Release to our costumer facilities of telephone agents and middle management staff.
Development of IT solutions
- Web Sites
- Management
- CRM
- ERP
Contact Center
In house implementation of your contact center. We design and build up jointly the creation of your Contact Center Department.
Mistery shopping
We evaluate and measure the quality of the costumer service with the in cognito technique of our client. It is done using a qualitative analysis of different and predefined variables to create proposals aimed to improve and/or maintain the service for its employees in a level close to the optimum.