Information systems
Our Information and Communication Technology (ICT) Department is another added value that our business provides. It is constantly improving its processes to optimize them according to Information Technologies (IT) and provide our clients with the maximum quality service. Its team is formed by highly qualified personnel and all of them are IT Engineers and/or Telecommunication Engineers. The management of the department is in charge of a Service Manager certified in ITIL, which guarantees a managing policy of the IT Service in line with the current global standards for IT Services.
We develop intern applications suited for each of our clients:
- Corporate Application.
- Commercial activities of our clients.
- Management, web pages.
- Suited CRM
- Suited ERP
CTI
IBERIAN GLOBAL SERVICES works with a technology solution for Contact Centers noted for its efficiency, productivity and flexibility, allowing us to adapt to the needs of customers thanks to its open architecture. Its features include:
- Scripting Design and Call Flow Design Tools.
- Works with multiple campaigns simultaneously and multiple channels (omnichannel)
- Adaptive Predictive, Preview Automatic, Manual Preview, Progressive and Agent-Less calls.
- Management of the gradual growth of the center depending on the needs and business growth.
- Integrating CRM or applications and corporate databases.
- IVR in more than 20 languages.